Iodem was formed by a multi-disciplinary team of professionals, each with personal experience of tackling the diverse and complex issues that arise in the healthcare sector today.
Iodem's story began in 2005. Initially, our focus was upon complaints handling and the disciplinary processes of a now abolished national regulator. However, by 2008, Iodem had grown in size and experience. As a result of our success, our work diversified to include service and management reviews, as well as providing and developing investigative services and commissioning advice.
Our work in 2021 reflects changes in the thinking surrounding safety in the NHS and elsewhere. When something goes wrong, we look at the system to understand why interactions with people were unsuccessful in delivering a safe and effective outcome.
Medical Director
Legal Director
'Iodem help stop the same mistakes happening again by identifying the correct learning for improvement'
How we do it:
At Iodem we listen.
We listen to confirm that we understand our clients and what they want to achieve.
We listen to ensure that we bring the correct skills to our projects.
We listen to understand different points of view, perspectives and insights - to gain an in-depth knowledge of the issues.
We listen to feedback to ensure that solutions which are presented are built on a secure foundation.
Iodem analyses incidents from a different perspective.
Iodem recognise that individuals come to work each day to do a good job. Most of the time things will work out successfully.
Analysis of why things normally work can provide an insight into why people behaved as they did - in order to identify the correct learning when something has gone wrong.
At Iodem, we use a variety of analytical techniques to measure, evaluate and obtain a greater insight into the big picture.
At Iodem, we collaborate with our clients, staff and patients - working together to identify issues and solutions.
We provide tools which improve communication and working relationships, resulting in a better experience for staff and service users.
Iodem's knowledge and skills allow our clients to build upon their relationships to drive sustainable change.
We support our clients to implement change in a way that provides long-term resilience for staff.
At Iodem, we understand that it is important to create the right conditions for improvement.
We understand that systems, no matter how complex, are influenced by people and culture.
Small changes can lead to significant benefits for patients and staff - delivering safer care and value for money.
By involving patients, service users and carers we gather meaningful data to generate systemic change.
By adopting an evidence based approach, we avoid ‘quick fixes’ and ‘magic bullets’ and deliver solutions which enable and support sustainable quality improvement.
The systems adopted in health and social care are dynamic with multiple components interacting simultaneously.
Small changes can mean the difference between a great result and a safety incident.
How managers think that work is being done can be very different to how those on the front line undertake their duties.
This can impact on the quality of services and the quality of learning when an incident occurs.
At Iodem, we look beyond the individual components of care to understand how work is actually undertaken in order to identify the correct learning to drive improvement of the system.
Fear is toxic to both safety and improvement.
Iodem understands that individuals do not set out to do a bad job.
Iodem approach ‘human error’ as a symptom of issues in the wider care system, not the cause.
A culture of safety requires a compassionate, resilient and supported workforce.
At Iodem, we seek to empower organisations to create and sustain an environment where each employee knows their value in the delivery of safe and effective care.
We help our clients to deliver long-term sustainable improvement through involvement and respect.